Network & Telecom Maryland Reviewed

Contact Center as a Service (CCaaS) Solution

US Procurement Hub

Washington Suburban Sanitary C

Laurel, Maryland

Posted Mar 9, 2026
Due May 1, 2026
CCaaS IVR $500K+

About This Opportunity

The Washington Suburban Sanitary Commission is procuring a Contact Center as a Service (CCaaS) solution. The scope includes implementation of CCaaS and an Interactive Voice Response (IVR) solution.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

Contact Center as a Service (CCaaS) and IVR are cloud-based SaaS solutions for telecommunications and customer service, directly relevant to IT vendors offering cloud services, software, and telecom solutions. No sole source indicators; it's a competitive sealed bid solicitation.

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Deadline: May 1, 2026 at 2:00 PM ET

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