Cloud & Infrastructure Georgia New Reviewed

E911 Cloud Based Customer Contact Center Solution

City of Atlanta

City of Atlanta

via City of Atlanta

Posted Apr 16, 2026
Due Apr 27, 2026
Cloud $100K – $500K

About This Opportunity

The City of Atlanta is procuring a cloud-based customer contact center solution for its E911 operations. The procurement is structured as a Statement of Qualifications (SOQ) issued by APD. Vendors must highlight relevant qualifications to support E911 customer contact center needs.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

This is a Statement of Qualifications for a cloud-based customer contact center solution (E911), which directly matches cloud services, SaaS, and potentially enterprise systems like contact center software—highly relevant to IT vendors, software developers, and system integrators. Not a sole source award as it does not explicitly state 'sole source' or 'single source'; SOQ is competitive.

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Deadline: Apr 27, 2026 at 2:00 PM ET

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