Enterprise Systems New York Reviewed

Zendesk Customer Service Ticketing System for Office of Professions and Office of Teaching Initiatives (Updated)

NY State Contract Reporter

Education, NYS Dept. of

Albany, New York

Posted May 12, 2026
Deadline unconfirmed
Zendesk ticketing system CRM help desk

About This Opportunity

The NYS Dept. of Education is procuring a ZenDesk Customer Service Ticketing System for the Office of Professions (OP) and Office of Teaching Initiatives (OTI). This information technology solution will deliver customer service ticketing functionality to support operations in both offices. The procurement covers the full system deployment tailored to the needs of OP and OTI.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

This is a direct procurement of Zendesk SaaS ticketing/CRM software for customer service and help desk operations, explicitly categorized as IT.

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Closing date unconfirmed

This opportunity came through without a closing date. As a safeguard we're showing a tentative estimate of Jul 3, 2026 (about a week out) — treat it as a placeholder, not a real deadline.

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