This bid was recently updated

Originally posted May 26, 2026 — the issuing organization has since modified the listing. Changes may include revised requirements, extended deadlines, or amended documents.

IT Support & Services New York Reviewed

Outsourced Contact Center Services for NYC 311 (Updated)

NYC Solicitations

Information Technology and Tel

New York City, New York

Posted May 26, 2026
Due Jul 2, 2026
$500K+

About This Opportunity

The NYC Office of Technology and Innovation is procuring outsourced contact center services for NYC 311, the City’s non-emergency customer service platform. The selected vendor will deliver comprehensive contact center solutions connecting residents, businesses, and visitors to government services and information across multiple communication channels. All services must provide high-quality customer support on a 24/7/365 basis.

This bid is 75% technology related

Highly relevant to the tech industry

Why we classified this as tech

Outsourced contact center services for a multi-channel government platform typically require telecom infrastructure, contact center software/platforms, and managed IT/help desk operations, making it relevant to system integrators and telecom vendors.

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Deadline: Jul 2, 2026 at 12:00 AM ET

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