Enterprise Systems New York New Reviewed

Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription

NY State Contract Reporter

City University of New York (C

Albany, New York

Posted Jun 8, 2026
Due Jun 30, 2026
Freshworks Freshdesk Contact Center

About This Opportunity

City University of New York (CUNY) is procuring Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription. This Information Technology procurement covers subscription access to the specified Freshworks contact center software, including both Forest and Enterprise editions. The scope is limited to the software subscription as described.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

Direct subscription for Freshworks Freshdesk contact center/CRM software (SaaS enterprise system), explicitly IT-related with no sole-source language.

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Deadline: Jun 30, 2026 at 12:00 AM ET

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