Enterprise Systems Washington New Reviewed

WSDOT - WSF Customer Relationship Management

Washington WEBS

WSDOT is seeking to procure...

Olympia, Washington

Added Jun 8, 2026
Due Jun 19, 2026
CRM

About This Opportunity

WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape. The solution must deliver a single customer record, unified communications management, and improved customer service case handling. It must also support targeted marketing and communications campaigns to segmented customer groups.

This bid is 98% technology related

A strong match for technology vendors

Why we classified this as tech

Direct RFI for procurement of a modern CRM solution including unified customer records, case handling, and campaign management.

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Deadline: Jun 19, 2026 at 3:00 AM ET

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