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Summary
The Ohio Department of Administrative Services is requesting proposals for enterprise-grade Contact Center as a Service (CCaaS) solutions. The system will provide automatic call distribution, IVR and speech recognition, virtual agent and chatbot capabilities, omnichannel communication, and AI-powered tools such as large language models for agent assistance and call wrap-up. The State seeks scalable, secure, and integrated solutions to modernize and unify contact center operations across agencies.
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Due: December 2, 2025
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