VA Customer Relationship Management (CRM) Modernization
VA
EATONTOWN, New Jersey
VA
EATONTOWN, New Jersey
VA is seeking information from vendors regarding the modernization of its enterprise Customer Relationship Management (CRM) capabilities to consolidate and standardize contact center CRMs across the organization. The scope includes operating and maintaining existing Microsoft Dynamics and Salesforce-based CRMs while designing, developing, and launching a new consolidated CRM on the Salesforce platform.
This bid is 95% technology related
A strong match for technology vendors
NAICS 541512 and PSC DA01 confirm IT services; RFI explicitly seeks vendors for Salesforce-based CRM modernization, sustainment of Dynamics/Salesforce CRMs, and enterprise consolidation.
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Deadline: Aug 4, 2026 at 1:00 PM ET
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Ref No.
TB-246943