IT Support & Services New Jersey New Reviewed

Enterprise Service Desk (ESD) Tier One Support - RFI

SAM.gov

VA

EATONTOWN, New Jersey

Posted Jul 30, 2026
Due Aug 12, 2026
Service Desk AI Help Desk IT Support

About This Opportunity

The Department of Veterans Affairs is procuring Enterprise Service Desk (ESD) Tier One Support services. The requirement encompasses technical capabilities to deliver these services along with integration of AI-generated post-interaction summaries and real-time knowledge surfacing into agent workflows, training, and coaching, plus a QA approach to validate AI-generated content.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

RFI for Enterprise Service Desk Tier One Support (help desk/IT support) with AI integration requirements; NAICS 541512 and PSC DE01 are definitive IT services codes.

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Deadline: Aug 12, 2026 at 10:00 AM ET

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