Cloud & Infrastructure New York New Reviewed

RFB for Five9 Cloud Contact Center Services

NYC Solicitations

NYC Health + Hospitals

New York City, New York

Posted Aug 7, 2026
Due Aug 20, 2026
Five9 Verint Contact Center Cloud SaaS

About This Opportunity

NYC Health + Hospitals is procuring Five9 Cloud Contact Center Services. The scope requires qualified sellers or resellers to supply Five9 licensing and support services for the Virtual Contact Center platform, including add-on functionality for Verint Workforce Management integration.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

Solicitation explicitly requests Five9 cloud contact center SaaS licensing, platform services, and Verint WFM integration support — core IT/cloud services for vendors/resellers.

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Deadline: Aug 20, 2026 at 12:00 AM ET

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