Enterprise Systems Michigan New Reviewed

IT Service Management (ITSM) Solution

CI

City of Grand Rapids

via BidNet Direct — MITN (Michigan) Purchasing Group (member agencies)

Posted Sep 22, 2026
Due Oct 20, 2026
ITSM $100K – $500K

About This Opportunity

The City of Grand Rapids is seeking an IT Service Management (ITSM) solution from qualified, experienced companies. The contract term is one year, with two optional one-year renewals.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

The RFP seeks an IT Service Management (ITSM) solution, a software platform for managing IT services. It is a competitive RFP, with no explicit sole-source language.

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Deadline: Oct 20, 2026 at 11:00 AM ET

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