IT Support & Services Florida Reviewed

Contact Center Services RFP (Updated)

MyFloridaMarketPlace

FL DMS

via MyFloridaMarketPlace

Posted Jan 13, 2026
Due May 12, 2026
$500K+

About This Opportunity

FL DMS is procuring Contact Center Services through a Request for Proposals (RFP). Key requirements are detailed in the Scope of Work (Attachment A) and include two service categories addressed in specific technical proposal response templates (Attachments M1 and M2). Proposals must meet mandatory responsiveness requirements (Attachment B) and comply with standard terms, conditions, and certifications outlined in the attachments.

This bid is 85% technology related

A strong match for technology vendors

Why we classified this as tech

Contact Center Services RFP likely involves IT infrastructure, telephony systems, CRM software, and managed call center operations, which are highly relevant to technology vendors like system integrators and software providers specializing in customer service platforms. No indication of sole source; it's a competitive RFP.

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Deadline: May 12, 2026 at 10:00 AM ET

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