Enterprise Systems Texas New Reviewed

Customer Service Workforce Management Software Upgrade

NTTA Marketplace (TX)

North Texas Tollway Authority

Plano, Texas

Posted Oct 30, 2026
Due Nov 12, 2026
Verint Workforce Management (WFM) Quality Monitoring (QM) Speech Analytics $25K – $100K

About This Opportunity

The North Texas Tollway Authority is procuring professional services to upgrade its Verint Suite software and change service account passwords. The software includes Workforce Management, Quality Monitoring voice recording, Desktop Processing and Analytics, and Speech Analytics.

This bid is 90% technology related

A strong match for technology vendors

Why we classified this as tech

This is a competitive procurement for professional services to upgrade NTTA’s Verint workforce management and customer service software. The project estimate is under $50,000, but the work is clearly relevant to software vendors and system integrators.

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Deadline: Nov 12, 2026 at 11:00 AM ET

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