Enterprise Systems Tennessee New Reviewed

Customer Relations Management System

CI

City of Knoxville

via BidNet Direct — Tennessee Purchasing Group (member agencies)

Posted Nov 13, 2026
Due Dec 4, 2026
CRM

About This Opportunity

The City of Knoxville is seeking information on a customer relations management (CRM) system for its 311 Center. The system should help facilitate communication with citizens and internal workflows.

This bid is 90% technology related

A strong match for technology vendors

Why we classified this as tech

The City is seeking information about a CRM system for citizen communications and internal workflows, making this relevant to enterprise software vendors. This is an RFI, not an explicitly sole-source award.

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How to access this bid

Click “View the original posting” — it opens this solicitation on BidNet Direct, where the agency posted it.

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Submit your response through BidNet Direct (or as the notice directs) before the closing date.

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Deadline: Dec 4, 2026 at 11:00 AM ET

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