Network & Telecom New Jersey New Reviewed

Contact Center Consolidation RFI PWS

SAM.gov

VA

EATONTOWN, New Jersey

Posted Mar 2, 2026
Due Mar 6, 2026
$500K+

About This Opportunity

The VA is procuring contact center consolidation services as outlined in the Performance Work Statement (PWS). Key requirements focus on consolidating existing contact center operations to improve efficiency and service delivery. Vendors should review the PWS for detailed technical and operational specifications.

This bid is 98% technology related

A strong match for technology vendors

Why we classified this as tech

NAICS 541512 (Computer Systems Design Services) is DEFINITELY tech per guidance, and PSC DA10 falls under IT/Telecom Services (D series). Title 'Contact Center Consolidation' refers to call center/IT customer service platforms, highly relevant to IT vendors for system integration, software, and telecom solutions.

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Deadline: Mar 6, 2026 at 1:00 PM ET

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