Contact Center Consolidation - RFI - PWS (Updated)
VA
EATONTOWN, New Jersey
VA
EATONTOWN, New Jersey
The VA is procuring contact center consolidation services. Key requirements include a Performance Work Statement (PWS) outlining the consolidation scope. This RFI seeks vendor input on the updated PWS.
This bid is 98% technology related
A strong match for technology vendors
NAICS 541512 (Computer Systems Design Services) is DEFINITELY tech per guidance, indicating IT services relevant to technology vendors. Title 'Contact Center Consolidation' suggests IT/telephony system integration or support services for call centers, highly relevant to system integrators and IT companies; PSC DA10 aligns with IT services (D-series). Not sole source.
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Closed on Apr 14, 2026
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Ref No.
TB-046215