IT Support & Services Vermont New Reviewed

USCIS Contact Center Tier 1 (CCT1) Update

SAM.gov

DHS

Williston, Vermont

Posted Mar 2, 2026
Due Mar 9, 2026
$500K+

About This Opportunity

DHS, through USCIS, is procuring Contact Center Tier 1 (CCT1) services. The opportunity focuses on updating existing CCT1 capabilities for USCIS contact center operations. Vendors should address Tier 1 support requirements as detailed in the notice description.

This bid is 95% technology related

A strong match for technology vendors

Why we classified this as tech

NAICS 561422 (Telemarketing Services / Call Centers) and PSC R426 (Services - Professional, Administrative, and Management Support) indicate contact center Tier 1 services, which are highly relevant to IT vendors providing help desk, customer support, and call center solutions. Title explicitly references USCIS Contact Center, a core IT support service area for technology companies.

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Deadline: Mar 9, 2026 at 5:30 PM ET

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