Enterprise Systems District of Columbia New Reviewed

Customer Service Center and CRM O&M BPO Services RFP

SAM.gov

Federal Communications Comm...

Washington, District of Columbia

Posted Mar 4, 2026
Due Apr 28, 2026
CRM $500K+

About This Opportunity

The Federal Communications Commission, through USAC, is procuring Customer Service Center and CRM Operation & Maintenance (O&M) Business Process Outsourcing (BPO) services. Key requirements encompass full BPO support for customer service operations and ongoing CRM system maintenance. Vendors should focus on delivering comprehensive outsourcing solutions tailored to these functions.

This bid is 85% technology related

A strong match for technology vendors

Why we classified this as tech

NAICS 541990 (All Other Professional Services) is broad but title explicitly mentions CRM O&M BPO services, which involves technology vendors for CRM system operations/maintenance even if BPO delivery; PSC R499 (Other Professional Services) is non-IT but codes take precedence only when conflicting—here title indicates IT relevance for enterprise CRM systems.

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Deadline: Apr 28, 2026 at 11:00 AM ET

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