Enterprise Service Desk Artificial Intelligence Enhancement

New

FEMA

Location

D.C. (Washington)

Posted

Jun. 12

Deadline

Jun. 23

Source & Summary

Summary

FEMA is conducting a market survey to identify vendors capable of enhancing its Tier 1 Enterprise Service Desk with artificial intelligence solutions. The goal is to improve service delivery for IT requests and incident management using automation and AI-driven tools. This Sources Sought notice will inform a future formal solicitation. 
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Due: June 23, 2025

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