Frequently asked questions
- What is your cancellation policy?
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You can cancel your subscription at any time. If you decide our service isn’t right for you, simply contact our support team, and we’ll guide you through the cancellation process. There are no hidden fees or penalties for canceling.
- Can I get a refund if I'm not satisfied with the service?
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Yes, we offer a 30-day money-back guarantee. If you’re not satisfied with our service within the first 30 days, contact our support team, and we’ll issue a full refund. Your satisfaction is our priority.
- Are there any hidden fees?
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No, there are no hidden fees. Our pricing is straightforward and transparent. The monthly subscription fee covers all the services and features we offer. You can focus on finding the right bids without worrying about unexpected costs.
- What payment methods do you accept?
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We use Stripe to process all the payments. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, through our secure payment processor, Stripe. All transactions are securely processed to ensure your information is safe.
- Is my payment information secure?
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Yes, your payment information is completely secure. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. We do not store your payment details on our servers.
- How often are new bids and opportunities updated?
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We update new bids and opportunities daily. Our team continuously scours hundreds of tender websites and portals to ensure you receive the most relevant and up-to-date opportunities directly to your inbox.
- How do I contact customer support?
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You can reach our customer support team via email at support@techbids.com or through the contact form in the support section. Our support team is available 24/7 to assist you with any questions or issues you may have.