Customer Information System (CIS) (Updated)

The Albemarle County Service Authority (ACSA) is issuing this RFP to select a solution and service provider (Responder, Provider) to replace their existing Customer Service Information System (CIS), BillMaster as well as enhance their customer experience with new customer portal and implement a Mobile Fieldwork solution. The ACSA seeks to contract and partner with a single prime Provider for professional and technology services. The ACSA views the evaluation, selection, implementation, and enhanced support of these new technologies as an opportunity to add automation and efficiencies to business functions, improve customer experience, and improve productivity. The ACSA and Validos have collaborated to create this digital RFP to enhance the procurement process and save time and resources for both responders and ACSA. The RFP and its corresponding responses will be administered through Validos.com and this digital tool, which not only facilitates standardized responses but also ensures equitable comparisons between submissions. Electronic responses will NOT be accepted in eVA.