Knowledge System for Water Call Center

New

City of Tampa

Location

FL (Tampa)

Posted

Jun. 28

Deadline

Aug. 21

Source & Summary

Summary

The City of Tampa is seeking a SaaS-based Call Center Knowledge Operations System for its Utilities Call Center. The solution should offer centralized, web-based knowledge management including decision trees, interactive checklists, multimedia training tools, real-time alerts, and learning management features. The system is intended to enhance customer service efficiency and agent performance across multiple call queues.
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Due: August 21, 2025

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