Unified Communications, VoIP Phone System, and Call Center Modernization

New

COHC

Location

CT (Hartford)

Posted

Jul. 02

Deadline

Jul. 31

Source & Summary

Summary

Charter Oak Health Center is requesting proposals for the design, deployment, and support of a HIPAA-compliant Unified Communications solution. The project involves replacing an Avaya PBX system with a modern VoIP platform, adding integrated call center capabilities for 6 agents, and supporting 317 IP phones across multiple healthcare sites. This upgrade aims to improve communication workflows and enhance service delivery in a federally qualified health setting.
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Due: July 31, 2025

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