Utility Billing and Customer Information System

Broward County has issued a pre-solicitation draft for an upcoming Request for Letters of Interest (RLI) to implement a modern Utility Billing and Customer Information System (CIS). The future system is expected to replace the existing Peace application and will include billing, customer management, integration with metering infrastructure, self-service capabilities, and cloud-based deployment. The notice invites potential vendors to prepare for the upcoming solicitation.