Information Technology Service Management Software

Kent County

Location

MI (Kent County)

Posted

Jul. 25

Deadline

Aug. 20

Source & Summary

Summary

Kent County is seeking proposals for an IT Service Management (ITSM) application to handle incidents, problems, changes, and service requests internally. The desired solution should emphasize out-of-the-box ITIL-aligned change management, asset tracking, customizable reporting, knowledge base capabilities, multi-source ticket submission (portal, email, MS Teams), ticket logic, and group assignment functionality. The RFP encourages best practice solutions over customizations. 
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Due: August 20, 2025

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