FDIC Genesys Cloud Contact Center as a Service (CCaaS) Software Subscription

New

FDIC

Posted

Aug. 10

Deadline

Sep. 19

Source & Summary

Summary

The Federal Deposit Insurance Corporation is soliciting quotes for a Genesys Cloud Contact Center as a Service (CCaaS) software subscription. The service will provide cloud-based contact center capabilities to enhance customer service operations. Interested vendors must adhere to the proposal instructions outlined in provision 7.3.2-09 “General Proposal Instructions – December 2023” and may submit written questions by August 21, 2025. 

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Due: September 19, 2025

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