FEMA Contact Center Modernization and Support Services

FEMA’s Recovery Technology Programs Division is seeking information from vendors capable of providing end-to-end modernization, sustainment, and transition support for its contact center environment. The requirement includes full operational readiness of circuits and telecom services, along with system management, engineering, installation, testing, and maintenance. The solution should enhance FEMA’s ability to manage high-volume emergency communications while ensuring long-term reliability and scalability.