Medallia Software Subscription – Voice of the Customer
NewSSA
Source & Summary
Summary
The Social Security Administration issued an RFI to gather vendor information regarding Medallia software subscription licenses. These licenses will support SSA’s Voice of the Customer (VoC) feedback platform, which is intended to capture and analyze customer experience data. This is an exploratory information request, not a finalized solicitation, and focuses on potential providers of Medallia licensing.
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Due: August 27, 2025
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