UGA EITS ITSM/ESM Software Platform
UGA
Source & Summary
Summary
The University of Georgia Enterprise Information Technology Services (EITS) seeks proposals for a unified IT Service Management (ITSM) and Enterprise Service Management (ESM) platform. The solution must support incident and project management, integrations, automations, and multi-tenant environments for cost-recovery clients. The awarded vendor will provide an auditable, scalable system with workflow and ticketing capabilities under a one-year contract with up to four renewals.
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Due: October 3, 2025
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