Call Center Consolidation Support

Dept. of VA

Location

NJ (Eatontown)

Posted

Jun. 02

Deadline

Jun. 12

Source & Summary

Summary

The Department of Veterans Affairs is seeking industry input via a Request for Information (RFI) on consolidating and modernizing its enterprise call centers handling 60 million calls annually. The initiative focuses on workforce transformation, operational optimization, and technology integration for a unified veteran-centric service model. This RFI is for planning only and is not a solicitation. 
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Due: June 12, 2025

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