Advanced Contact System Training Application (Updated)

New

NTTA

Location

TX (Plano)

Posted

Jul. 16

Deadline

Jul. 24

Source & Summary

Summary

This Request for Information (RFI) seeks vendor insights into AI-powered training applications that simulate real-world customer service interactions. The goal is to enhance the skills and performance of contact center agents through targeted feedback and personalized learning tools. The solution should integrate artificial intelligence to support real-time evaluation and ongoing development. 
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Due: July 24, 2025

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