Information Technology Service Management Solution

New

FDLE

Location

FL (Tallahassee)

Posted

Jul. 29

Deadline

Sep. 12

Source & Summary

Summary

The Florida Department of Law Enforcement seeks proposals for a secure, scalable, modular SaaS IT Service Management (ITSM) solution to replace its existing on-premise platform. The solution must be commercially available, vendor-hosted, and proven in similar enterprise or government environments. It should support FDLE’s IT service operations with automation, process efficiency, and compliance with FBI CJIS, Florida Administrative Code, and NIST security standards. 
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Due: September 12, 2025

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