FasTrak Regional Customer Service Center Back Office System (Upcoming Procurement – RFSQ)

BATA

Location

CA (San Francisco)

Posted

Aug. 21

Deadline

Oct. 31

Source & Summary

Summary

The Bay Area Toll Authority (BATA), under the Metropolitan Transportation Commission, is preparing to procure a next-generation back-office system for the FasTrak® Regional Customer Service Center. The project will focus on modernizing tolling and customer service operations through a modular, scalable, secure, and adaptable solution, including data migration and seamless transition from the current system. Separate procurements may follow for customer service operations or specialized services, with the formal solicitation expected in September 2025. 
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Due: October 31, 2025

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