Integrated IT Service Management (ITSM) and Customer/Case Relationship Management (CRM) (Updated)

The American Battle Monuments Commission (ABMC) is conducting market research via this Request for Information (RFI) for an integrated platform. The goal is to acquire a solution combining IT Service Management (ITSM) capabilities—to manage IT services and support—with Customer/Case Relationship Management (CRM) for handling customer and case interactions. This is for planning purposes only and is not a formal solicitation.