Maintenance and Support of Ribbon Hardware/Software
NYC DSS
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Summary
NYC Department of Social Services seeks maintenance and support for Ribbon hardware/software providing Contact Center as a Service (CcaaS) and telephony infrastructure. The Ribbon SBC connects agency telecom to public domain via Verizon SIP trunks, supporting voice, voicemail, and fax services for HRA client communications.
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Due: December 10, 2025
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