Artificial Intelligence (AI) Contact Center Solutions
GSA
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Summary
The General Services Administration is issuing an RFI to gather industry information on AI-enabled solutions for government contact centers, including virtual voice agents, chatbots, generative AI, and agentic AI to automate customer service interactions. The RFI seeks feedback on market capabilities, emerging technologies, and an initial draft Performance Work Statement (PWS) to refine requirements. This is distinct from the prior RFI for Government Experience Contact Center (gXCC) Services BPA.
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Due: January 20, 2026
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