Replacement Model for VA.gov (Updated)

The U.S. Department of Veterans Affairs is issuing a Request for Information to assess industry capabilities for replacing VA.gov with a modern, secure, Veteran-centric digital platform serving as the central entry point for benefits, healthcare, services, and information. The RFI seeks details on solutions, technologies, user journeys, case studies, and approaches addressing experience design, platform architecture, content strategy, governance, analytics, and operating models while ensuring service continuity, system integration, scalability, and regulatory compliance. Responses will inform planning and potential pilots without committing to procurement.