Outsourced Contact Center - Temporary Surge Support (Updated)
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DHS
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Summary
FEMA's Individual Assistance Division requires a fully managed and scalable contact center for handling fluctuating applicant call volumes during disaster surges, including accurate routing, processing, and data entry in support of disaster efforts. This is an RFI seeking contractor responses with a draft Performance Work Statement provided. Responses are due by January 28, 2026, with questions accepted until January 14, 2026.
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