VA Enterprise Infrastructure Solutions (EIS) – Cloud Customer Experience Infrastructure as a Service (IaaS)

The Department of Veterans Affairs Office of Information & Technology is seeking information on Genesys Cloud Customer Experience Infrastructure as a Service (IaaS) under the Enterprise Infrastructure Solutions (EIS) contract. The initiative aims to enhance the performance and resiliency of VA call centers that connect veterans in crisis to professional support, incorporating telephony circuits, monitoring, call recording, workforce management, and voice analytics within a FedRAMP Moderate cloud environment.