FasTrak Regional Customer Service Center Back Office System Modernization (Updated)

The Metropolitan Transportation Commission, through the Bay Area Toll Authority, plans to initiate procurement for the modernization of the FasTrak Regional Customer Service Center back-office system. This upcoming RFSQ will seek a qualified vendor to design, implement, and maintain a modular, scalable, and resilient system that supports tolling operations, data migration, and customer service management. The initiative aims to ensure a future-ready, secure, and adaptable platform that aligns with BATA’s long-term strategic vision.