Tiered Small Business Set-Aside for Forty-Five Virtual Contact Center Software Licenses

This is a small business set-aside RFQ for 45 Virtual Contact Center (VCC) software licenses to provide Tier 1 and Tier 2 help desk support for the U.S. Army Research Laboratory (ARL) over a base year plus two option years (2026-2028). The procurement uses a tiered evaluation preferring small businesses, converting to full and open if no acceptable small business offers are received. Delivery is required by January 1, 2026, to ARL in Adelphi, MD, with evaluation based on lowest price technically acceptable.